At MyInJapan.co, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.
Refund Eligibility
- Refund requests must be made within 30 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase is required for all refunds.
Non-Refundable Items
- Personalized or custom-made items
- Sale items
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company. If you’ve done this and still haven’t received your refund, please contact us at contact@myinjapan.co.